How can wehelp you today?
Answers when you need them. Search our Help Centre for quick self-service solutions on deliveries, tracking, the rider app, payments, and accounts — or reach our 24/7 support team.
Support DeskAgent onlineLIVE · 24/7Hi! Where is my delivery #DEL-731? The shop said it left an hour ago.
Reach a human, any network
Tailored assistance for merchants, riders, and customers
For Merchants
Wallets, APIs & SLAs
For Riders
Jobs & M-PESA payouts
For Customers
Live GPS & OTP verification
Enterprise SLA
Dedicated account manager
Our Help Centre provides self-service solutions designed for every user group. Whether you are a business managing bulk order dispatch, a rider setting up instant payouts, or a recipient tracking a package, support is always seconds away.
Explore support by user role
Choose your role to access step-by-step resolution guides.
For Merchants & SMEs
Creating deliveries, funding your business wallet, downloading invoices, and API key management.
- How to book single or batch deliveries
- Funding your merchant wallet via M-PESA
- Downloading invoices
- Integrating Shopify or REST APIs
For Riders & Drivers
Getting verified, accepting delivery jobs, instant payout withdrawals, and app troubleshooting.
- Rider onboarding & document verification
- Accepting dispatches & navigating routes
- Withdrawing daily earnings to M-PESA
- App GPS and location troubleshooting
For Customers & Recipients
Tracking parcels live, confirming recipient 6-digit OTP codes, and resolving delivery issues.
- Live GPS tracking with tracking ID
- How the 6-digit OTP verification works
- Changing delivery drop-off addresses
- Reporting damaged or missing items
Popular help topics & solutions
Quickly resolve common questions regarding tracking, OTPs, and payouts.
How to track a parcel live
Open tumaboda.co.ke/track and paste your tracking code to view live rider GPS coordinates.
Understanding OTP Handover
Share your 6-digit SMS verification code with the rider only when receiving your package intact.
Merchant Wallet Top-Up Guide
Fund your business wallet instantly via Paybill to automate dispatch fee payments.
Rider Instant Payouts & Earnings
Learn how completed job payouts are credited instantly to your M-PESA account.
Connecting Shopify Storefronts
Automate delivery creation directly from your online checkout using our native app.
Enterprise 24/7 Dedicated Support
Enterprise SLA accounts receive dedicated account management and custom phone lines.
Frequently asked questions
Everything you need to know about contacting TumaBoda support.
You can reach our 24/7 support team by phone on +254 700 383 353 (Safaricom) or +254 100 383 359 (Airtel), by email at support@tumaboda.co.ke, or through the contact form on our website. Enterprise accounts receive dedicated account managers.
Enter your tracking ID on our live tracking page at tumaboda.co.ke/track to monitor rider GPS coordinates and real-time transit status.
Visit the Rider Support section in our Help Centre or contact our 24/7 rider support hotline for instant assistance with job dispatch, GPS, or wallet payouts.
Need immediate support assistance?
Our 24/7 support team is available by phone — Safaricom and Airtel lines — and email.